Last updated: 14th May 202
Shana Louvet respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and store your personal information.
What Personal Information We Collect
We may collect the following types of personal information:
Full name
Email address
Phone number
Postal address (if provided)
Payment details (processed securely via third-party platforms)
Information you provide during coaching sessions
Feedback, testimonials, or survey responses
Website usage data via cookies and analytics tools (e.g. Google Analytics)
How We Collect Information
We may collect your information:
When you contact us via our website or email
When you sign up for a coaching program
When you complete a form, survey, or provide feedback
When you use our website (via cookies or analytics)
Why We Collect Your Information
We collect your personal information to:
Provide and deliver our coaching services
Communicate with you (booking confirmations, updates, etc.)
Improve our services and client experience
Process payments securely
Send newsletters or marketing updates (if you opt-in)
Disclosure of Your Information
We never sell your personal information.
We may share your information with:
Service providers such as payment processors, email platforms, or analytics tools
Legal authorities if required by law
Storing and Protecting Your Information
We store your information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your data may be stored on secure third-party platforms (e.g., payment processors, email systems, or cloud platforms with appropriate safeguards in place).
Cookies and Website Analytics
We may use cookies and tools like Google Analytics to collect data on how visitors use our website. This helps us improve user experience.
You can disable cookies in your browser settings.
Access and Correction
You have the right to access and correct your personal information. To do so, please contact us at:
Making a Privacy Complaint
If you believe your privacy has been breached, you can contact us to lodge a complaint. We will respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Contact Us
If you have any questions or concerns about this policy or our data handling practices, please contact:
Shana Louvet | Holistic and Leadership Coaching
📧 [email protected]
🌐 https://shanalouvet.com/
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.